|Prices and fees
Current VAT (SE=25%) is included in all our prices. The prices stated are valid until further notice and for orders made and confirmed. We do not take responsibility for increases in taxes and other fees that are beyond our control and for any administrative errors resulting in incorrect prices. In the event of changes, you as a customer have the right at all times to cancel your purchase. Buyers outside the EU are responsible for any customs duty and VAT on importation into your country.
Additional handling and carriage charges of 65 SEK for distribution within Sweden are levied. Free carriage on purchases exceeding 1700 SEK.
Ordering and delivery
We do not deliver goods to people under the age of 18. Delivery within Sweden takes 3-5 business days. Outside Sweden, approximately 5 working days. Packages less than 2 kg are sent as letters, packages over 2 kg are sent as parcels. Please supply your phone number for faster and more efficient package detailing.
We constantly try to update our site and remove products that are not in stock, however we will contact you directly should errors occur that affect your order.
Once you have placed your order you will receive confirmation by email. Kindly check your details and contact us if they are not correct.
You can to pay for your order in the following ways:
Guarantees / returns / complaints
We want all of you – our customers - to be satisfied with your purchases and the support that you give our organisation. We are very thorough when we check the goods that are to be delivered to you. If, despite this, something nevertheless goes wrong, we wish to have the chance to rectify this so that you will be satisfied.
Damage in transit
If your package is damaged, you should report the damage immediately at the place of collection before opening the package. Then contact us for further action. We guarantee that you will be fully compensated for damaged goods under these conditions.
Cancellation/return of orders
According to Distance Selling Regulations you always have 14-days right to cancel/return your purchase from the time you have received the goods. Naturally, the product must be unused and undamaged if you wish to return it. Describe what is wrong and send it to Livstycket Tenstagången 20, 163 64 Spånga Sweden.
You pay for the return of the goods. However if the fault is ours we will refund you both for the goods and for your return postage. The carriage fee to you is the same no matter how many items you purchase. Consequently we cannot refund you when all purchased goods are not returned. Remember that "small packages" are best/most cheaply sent as "large letters". Otherwise, select the distributor's standard product "Mail Order Customer Return".
We cannot accept returned packages that are returned to us via cash on delivery. We guarantee that you will get your money back within 14 days, please state your bank and the account number to which we should refund the money. (= Risk free and cheap - money can only be deposited in your account and it costs you nothing).
In the unlikely event of a dispute, which isa referred to the National Board for Consumer Disputes, we will follow their recommendations.
The National Board for Consumer Disputes, PO Box 174, 10123 Stockholm Tel +468-7831700.
If any person does not collect a package of goods that he/she has ordered from us we will unfortunately be obliged to charge for the costs incurred. These costs concern dispatch, packing and carriage to the recipient and return carriage and checking of returned goods, etc. We charge 200 SEK for unclaimed packages.
Information about cookies
Livstycket is responsible for the personal data processing of the personal information with which you provide us. This information will be processed in order to maintain a customer relationship with you and to send our newsletter via email to you. You can contact us to request a copy of the information or to request that the information be corrected or deleted.
Corporate identity number and legal name
Livstycket’s corporate identity number: 556554-3005
Legal name: Livstycket Produktion AB.
Enjoy shopping here!